How CoLiant Solutions Upskilled Their Entire Security Operations Team on AI, Without Pausing the Business
CoLiant Solutions needed a tailored AI upskilling program for its North American security teams. Partnering with Magentic AI and the American School of AI, they scoped workflows and built a custom curriculum—delivering self-paced courses for junior staff and live webinars for senior leadership.
Project Team
CoLiant operates in a high-pressure, client-facing environment where security operations, site management, and managed services all run simultaneously. The business prides itself on building custom solutions when off-the-shelf options fall short. But that same innovation-first mindset had not yet been applied internally to how their teams worked day to day.
Key challenges going into the programme:
- Junior security personnel and site managers were not aware of the AI tools available to make their operational tasks faster and more consistent.
- Senior managers were spending time on tasks like reporting, scheduling, and client communication that AI tools could assist with significantly.
- There was no structured understanding across the organisation of where AI fit into a security services context, leading to ad hoc adoption with no consistency.
- With teams spread across multiple sites and regions, a scalable training format was essential. One-size-fits-all training sessions were not going to work.
We began with a workflow scoping exercise across CoLiant's core operational functions, mapping out how site security teams, managed services staff, and leadership managed their daily responsibilities. From that, we identified the AI tools most relevant to their context and built a structured curriculum around real use cases, not generic AI concepts.
The programme was delivered in two formats. Junior employees received a self-paced course they could work through on their own schedule. Senior employees and managers attended live webinar sessions designed for discussion, Q&A, and application to their specific leadership responsibilities.
Curriculum areas included:
- AI tools for security operations reporting and incident documentation
- Using AI for shift scheduling, coverage planning, and team communication
- AI-assisted client communication and proposal drafting
- Workflow automation tools relevant to managed services operations
- Prompt engineering fundamentals for non-technical staff
- AI governance, data privacy, and responsible use in a security context
The American School of AI co-defined the programme goals, milestones, and curriculum structure, ensuring the content met the standard required for managerial and professional development, particularly for team leads and operations managers working within structured service delivery environments.
The programme launched with the senior leadership cohort first, establishing organisational buy-in before rolling out to junior staff. Workflow scoping sessions with department leads ensured the curriculum reflected CoLiant's actual environment rather than a generic business context.
Outcomes from the programme:
- Teams across sites developed a shared vocabulary and framework for talking about and adopting AI tools.
- Senior managers began applying AI assistance to reporting, client communication, and operational planning within weeks of the live sessions.
- Junior staff completed the self-paced course at their own pace without any disruption to site operations.
- The business gained a repeatable internal training asset that new hires can be onboarded through going forward.
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learning formats delivered simultaneously
100%
workflow-grounded curriculum
100%
AI tools mapped to real job roles
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